Nicholas has been architecting & developing market leading software applications for the past 15 years. Prior to his current position as a Global Solution Architect at SAP, Nicholas was the Vice President of Research and Product Development at Silverback MDM and Director of Research and Product Development at Airloom, a leading mobile technology services firm. Prior to Airloom Nicholas was the Asia Pacific Software Architect at Intermec Technologies from 2006-2010 and from 2000 – 2005 was a founder and technical architect at iComply which was a world leading in omni-channel OHS Auditing solution.
A regular public speaker, Nicholas has presented various topics at Cambridge University and other conferences and institutions around the world. As a highly respected innovator, Nicholas was invited by Microsoft to participate on Project 7 which became the .NET framework v1.0 and contributed to Project Starlight which became the first .NET Compact Framework. Nicholas developed one of the first autonomous mobile phone web servers that could host web services (https://msdn.microsoft.com/en us/library/aa446537.aspx). Nicholas has also published a papers on automating the exposure of components as a web services which was referenced later within patents filed by Microsoft and more recently published papers and journal articles on adaptive mobile data mining. Nicholas completed his PhD in Computer Science at Monash University in 2005.
YOW! Connected 2015 Melbourne
Wearables, Nearables and the Internet of Things: A New Paradigm on User Experience developed through Design Thinking
Most people think of SAP as the terribly ugly and unusable finance/HR system. In this presentation, we will explain how we are trying to change this image by using the design thinking methodology to better understand our customers. I will cover three scenario’s on which we used design thinking to improve the customer engagement process. The first being Australia Post and the parcel collection process which we used an iPad and beacons to improve the tracking and parcel collection process. The second scenario being an electrical field service technician having to complete a work in the field. We use a MYO and our visual enterprise software on an iPad to demonstrate how we can improve machine maintenance processes by providing a gesture control schematic where the technician can continue the animation process without having to put down tools or remove gloves. The final scenario combines an iPad, beacons, iPhone and Apple Watch to improve the loan origination process. I will then detail the design thinking process that was used to develop the above customer demonstrations and steps others can take to use design thinking in their customer engagement process.